We are seeking an experienced Travel IT Support Manager to join a successful travel company due to remarkable growth. The ideal candidate will lead a team and work on end user requests. This is a varied and exciting job role offering progression and generous perks.
Duties include:
- Managing daily operations and projects ensuring service levels are met and customers are satisfied.
- Monitoring status of active service requests and provides escalation where necessary to ensure quickest path to resolution.
- Resolving end user technical issues.
- Managing a range of administration systems including Office 365, VPN, Active Directory, In Tune, backups and documentation SOP’s.
- Overseeing the setup of new clients and changes for existing clients
- Managing the human resources of the department, i.e. staff selection, training, compensation, performance and career planning.
- Mentoring, coaching, motivating and building a positive culture among the team.
Requirements:
- Experience in supporting end user computing technical service support.
- Managing two or more direct reports.
- In-depth experience with IT system implementation and troubleshooting support for core Microsoft technologies.
- Effective written and verbal communications skills.
- Able to provide support to variety of software packages including Mac OS, Adobe CS, Apollo, Dolphin, and GDS such as Sabre, Galileo, Amadeus or Worldspan.
Generous benefits including health care, dental, opticians, mental health package, pension, travel deals, progression plus many more perks.
Give your travel career a boost and apply today!!
To apply click APPLY NOW or email your CV to [email protected]
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