We are seeking an experienced Travel Client Relations Executive to join a luxury travel company, hybrid working model, based in London.
The focus of this role is to resolve customer complaints in a manner which is timely and satisfactory for both sides.
Dealing with suppliers and the Product department to obtain the best possible outcome with a focus on client satisfaction and customer retention, within the UK regulatory framework. Assist the Client Relations Manager with reporting on complaints and client feedback.
Travel Client Relations Executive Duties:
- To deliver excellent standards of customer service to clients.
- Respond in a timely manner in line with company KPI’s and the relevant regulations.
- Deal with colleagues, partner DMC’s and third-party suppliers in a courteous manner and be able to negotiate a suitable outcome for the client.
- Responsible for acknowledging the complaint, monitoring progress, keeping the client updated with communication if any delays and collating all findings to provide a suitable response.
- Assess levels of compensation relevant to the complaint and review with Client Relations Manager.
- Responding to Trustpilot reviews.
Travel Client Relations Executive – Essential Requirements:
- Similar client relationship and customer service experience within the travel industry is ideal however we would consider candidates from a non travel background with excellent customer service/complaint handling skills.
- An excellent command of written and spoken English.
- Excellent letter/email writing and communication skills.
- Outstanding listening skills.
- Exceptional verbal communication and telephone manner.
- An understanding of Package Travel and Linked Travel Arrangements 2018, the ABTA code of Conduct, Consumer Rights Act 2015 and ATOL Standard Terms.
- Good understanding of all Microsoft Applications (Word, Excel, Outlook, PowerPoint etc)
Sociable working hours, travel perks, fun working team, hybrid role based in London, career development, pension, free eye tests, travel loans, plus many more perks.
To apply click APPLY NOW or email your cv to [email protected]
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