Remote Travel Support Specialist (UK) – £40k-£45k + bonus (PTR 6044)
Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.
This travel company have a great reputation in the travel industry offering career growth within a supportive team
Travel Support Specialist Duties:
- Manage requests submitted to all Operations desks via Salesforce within SLA
- Provide support with requests related to issuing, reissuing and refunding complex tickets
- Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
- Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
- Handle incoming calls and direct them to the appropriate department or channel
- Assist with the processing and coordination of group bookings
- Create credentials for aggregators such as Booking.com / Airlines Group portals
- Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
- Participate in monthly team meetings to review performance and updates.
- Provide feedback to the Line Manager to support team development and improvement.
Travel Support Specialist – Essential Requirements:
- Experience in business and/or leisure travel is imperative.
- Able to work Friday – Tuesday – working 12-8.30 in the weekdays and some weekends 9-5:30pm.
- Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
- Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
- Solid understanding of group booking processes.
- Experience of using Atriis and Concur.
- Strong overall knowledge of travel products and services.
- Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
- Exceptional communication & customer service skills.
- Strong command of the English language, both written and verbal.
- Good understanding of the leisure Tour Operator fares.
- Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.
Travel Support Specialist – Benefits:
- Supportive team
- Lucrative bonus
- Pension Scheme
- Remote working (UK only)
- Generous holiday leave entitlement
- Dental
- Life & health insurance
- Health insurance
- Plus many more benefits.
To apply click APPLY NOW or email your cv to info@platinumtravelrecruitment.co.uk
We take pride in thoughtfully matching the right talent with the right opportunities. If your CV isn’t the ideal fit for this particular role but aligns with other positions, we’ll keep it on file in our talent bank for future consideration. Due to volumes of applications we may not be able to respond to every application individually, please know that we truly appreciate the time and effort you’ve taken to apply.
