Our client is a successful, dynamic and award-winning tour operator that offer various holiday types across the globe to travellers. Due to success and expansion, they are now seeking an experienced Travel Relations Customer Service Executive to join its friendly team for a year contract with the possibility of going permanent.
This exciting opportunity is ideal for a travel professional with customer service complaint handling experience looking to work for a progressive tour operator.
Your career begins, here, duties include:
- Ensuring that customer correspondence is dealt with swiftly and efficiently
- Investigation of any tour complaints or feedback both positive and negative
- Making and receiving phone calls to/from customers and assisting them with any post-trip concerns, feedback or enquiries.
- Providing support to customers with their insurance claims, flight delays and lost property
- Customer Service experience within the travel industry is essential
- Ability to provide world-class customer service and an ability to communicate both verbally and in writing to a very high standard is essential.
- Able to be sympathetic to customers and their needs, proactive and willing to turn their hand to any task.
A range of benefits are on offer including a lucrative salary, trips abroad, state of the art offices, varied job role, career progression and many other perks.
To apply click APPLY NOW or email your cv to [email protected]
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