We are seeking an experienced Travel Customer Service Team Leader to join a successful and award winning elite tour operator due to remarkable growth, homeworking, hybrid or Sussex based.
This exciting and versatile opportunity is ideal for a senior travel sales professional, supervisor, assistant manager or team leader seeking career progression and to be part of a fun and friendly team in which you will be rewarded for your hard work. Generous benefits are on offer along with the opportunity to enhance your career and do something a little different.
You will support the team with escalations, liaise with agents, customers, suppliers, and other internal departments. In addition to this, you will lead, motivate and develop the team in providing a seamless and positive after sales experience to clients.
This dynamic and forward thinking travel company offers a range of tailormade luxury travel across the globe with a great reputation in the travel industry.
Travel Customer Service Team leader duties include:
- Responsible for the direct line management of team, providing day-to-day oversight and direction, setting goals, and providing feedback.
- Manage, lead and motivate the team to meet personal, departmental and company goals.
- Coach the team the promotion of additional products and services to enhance the holiday experience and increase margin.
- Collaborate with Product and Purchasing teams to negotiate best outcome with suppliers.
- Participate in any available training opportunities and seek to both share and develop skills. Maintain up to date product and brand knowledge, and increase expertise relating to our portfolio of destinations and supplier offering.
- Identify training needs within the department.
- Support overseas colleagues to ensure the delivery of outstanding destination led service.
Requirements:
- Experience in managing a team and coaching and develop individuals within a tour operator or travel agent is essential.
- Experience in operational and customer facing roles within the travel industry.
- Experience of GDS, such as Amadeus or Galileo, with an excellent understanding of air fares and ticketing rules – this is ideal but not essential
- Experience in resolving customer issues in an empathetic manner.
Generous benefits:
- Travel perks along with discounted travel rates for family and friends
- Varied role
- Generous commisison
- Office, hybird or 100% homeworking roles available
- On-going training and development
- Fun and friendly team
- Low staff turnover
- Weekly company updates
- Regular staff support
- Workplace pension
- Company Sick Pay Scheme
- Social events
- Cycle to work scheme
- Gym subsidy
- Plus many more perks
Please note only suitable travel candidates from a tour operator or travel agency will be contacted for this post.
To apply click APPLY NOW or email your cv to [email protected]
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