Cruise Operations Manager Essex Kent – £32k-£34k + benefits (PTR 3061)

Cruise Operations Manager Essex Kent – £32k-£34k + benefits (PTR 3061)

Cruise Operations Manager Essex Kent – £32k-£34k + benefits (PTR 3061)

We are seeking an experienced Cruise Operations Manager for a well-known, award winning and dynamic tour operator that offer various holiday types and cruises across the globe and have offices across the globe. This exciting opportunity is ideal for a travel professional with experience in working on board cruises or in a role within operations, sales support, customer service or administration in a senior role with a passion for cruise and holidays, from a tour operator or retail travel agency seeking career development, progression and a varied job role. Reap the rewards with their generous benefits and apply today!

Your career begins here, duties include:

  • Ensuring all resources are in place for the smooth operation for travellers making sure they have a seamless journey
  • Proactively think of ways to enhance the customer experience through all areas of the customer journey
  • Ensuring the website is up to date at all times
  • Liaise with suppliers regarding new ideas
  • Oversee all information for FAM trips and Student visits are sent
  • Attend various meetings around the UK to promote and build relationships
  • Hold annual appraisals with each member of staff, reviewing their progress and encouraging personal development
  • Ensure all information regarding UK ports is correct and updated regularly for the Sales Team and Customer Services
  • Ensure all coach transfers are booked in a timely manner and all the information is correct including pricing

Essential Experience:

  • Operations experience within the travel industry is essential
  • People skills
  • Effective communication either in person, over the telephone or by email
  • Previous experience of working in a customer focused 24/7 operations environment or onboard a cruise ship in a face to face guest services role is desirable.
  • A clean driving license is essential for this role.

Join our client’s team and go places, generous benefits include:

  • Salary reviews
  • Pension
  • Travel perks
  • Career development
  • Fun working environment
  • Free parking
  • Training
  • Varied job role
  • Be part of an exciting and friendly team and be rewarded for your hard work. Give your travel career a boost and apply today!

 

To apply click APPLY NOW or email your cv to [email protected]

 

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